SupportiveAction Risk Management Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Our Contact Details
Our Data Protection Lead is Daniele Paige
Telephone: 07376041136
Email: dani@supportiveaction.com
What Information We Collect, Use, And Why
In order to provide you with services such as training, risk assessments and or management plans, we need information from you which may include your identity, your address, your email, and your telephone. Additional details may be required or taken to tailor our services to meet your needs, such as medical records, school records, personal history, etc. This information is protected by GDPR.
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Health information (including dietary requirements, allergies and health conditions)
- Job title and or the company or organisation you work for
- Health and safety information
- Photographs or video recordings
- Information relating to compliments or complaints
- Information pertinent to fulfilling our service to you
We also collect or use the following information to provide services and goods, including delivery:
- Health information
- Contact details
You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please email dani@supportiveaction.com.
If you believe that any information we are holding on you is incorrect or incomplete, or if you have any other data protection related issues or queries, please email dani@supportiveaction.com. We will promptly correct any information found to be incorrect.
If you are concerned that we have breached a privacy law or code binding on us, please send an email marked “Urgent” to dani@supportiveaction.com. We aim to respond in a reasonable time (normally 24 hours). Our Data Protection Lead will manage your complaint and will give you additional information about how it will be handled.
Disclosure Of A Health Condition
We are required to ensure for the purposes of health and safety that all delegates attending our practical Manual Handling courses are fit and able to effectively participate. It is imperative to ensure the individual can take part without further injury to themselves or others.
Examples may be: Pregnancy, difficulty processing information, any physical limitation that would prevent a delegate from carrying out required tasks. Adaptations may be put in place to enable the delegate to take part. A delegate may wish to disclose this information in person verbally, in writing or via any means of communication. We will only use information about your health with your consent and for the purpose of providing our services.
Lawful Bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Legitimate interest:
- Personal information is collected to provide tailored risk assessments and managements plans for the client. Personal information of support staff and other professionals is collected in order to provided certified certificates for training.
- Internal record keeping
- Contacting you to give you information about when your training is due to be updated.
Where We Get Personal Information From
- People directly
- Health care providers
- Schools, colleges, universities or other education organisations
- Third parties:
- Case Managers
- Financial Deputy
- Employers
How Long We Keep Information
We hold data only as long as we are required by law for accounting and tax purposes, which may be 3 years or longer. If you make an enquiry via our website we will keep that correspondence only as long as your enquiry is active. Emails received directly and related to services we are providing you will be kept for 6 years before being destroyed after you advise us we are no longer working with you. Notes maintained as part of therapy or supervision with you will be stored for 6 years before being destroyed after you advise us we are no longer working with you.
We may use your information in our accounting system to bill for services, take payments, file tax returns, and track your financial obligations to us. Once our financial relationship is concluded we will continue to hold that information until no longer required by HMRC or any other party with a legitimate interest. We do not hold credit card details.
We do not obtain data from third parties unless it has been released to us with your informed consent. Examples of this may be legal, medical, criminal, educational, social, or other records released by your solicitor for use in preparing our services on your behalf.
Who We Share Information With
- Other organisations
- Health care providers
- Organisations we need to share information with for safeguarding reasons
- Professional or legal advisors
- Professional consultants
- Emergency services (where necessary)
- Testimonials may be added to LinkedIn and or the company website, but only with the individual explicit consent to do to. You can request for this information to be taken down/deleted at any time.
WhatsApp
We set up WhatsApp groups from time to time as a support network for individuals. You are given the option to opt in or decline as fits your requirement. Others within the group can see your phone number, and there is currently no way of preventing this. If you do not want others to know your number do not join the group or use WhatsApp to communicate with anyone that you do not wish to see your phone number. We use your number to verify you are a real person on admission to the group in order to prevent spammers entering the site. If we add you into a WhatsApp group this will only be done as a result of receiving your express consent. You can leave the WhatsApp group at any time.
How We Use Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website.
We also use different external services like Google Analysis. These providers may collect personal data like your IP address, if you chose to contact us via the website.
How to control or delete Cookies and similar technologies via your device settings
Users may use their own browser settings to:
• See what Cookies or other similar technologies have been set on the device;
• Block Cookies or similar technologies;
• Clear Cookies or similar technologies from the browser.
The browser settings, however, do not allow granular control of consent by category.
Users may also manage certain categories of cookies used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access -
You have the right to ask us for copies of your personal data.
Your right to rectification -
You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure -
You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing -
You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing -
You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability -
You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent –
When we use consent as our lawful basis you have the right to withdraw your consent.
You are under no obligation to provide information to us, but we may not be able to provide you with the services you are requesting. In such a case, we may choose to not provide you with services that you are seeking. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How To Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
24 May 2024
